Computer A Services of New Smyrna Beach, FL knows the core of good customer service is bringing old customers back and attracting new ones through the “good news” that current customers are spreading about their business. Computer A Services sums up customer service as the excellent ability of an organization to constantly and consistently exceed the customer’s expectations.
Accepting this definition means expanding our thinking about customer service; if we’re going to consistently exceed customers’ expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact.
New Smyrna Beach Rescue.com is a wonderful new site launched by Computer A Services that provides remote control help sessions. Whether you live at New Smyrna Beach or across the ocean you can log onto this site and receive excellent customer service no matter how many times you need it. Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
If you’re a good salesperson, you can sell anything to anyone once. But staff at Computer A Services knows it will be their customer service approach that determines whether or not they’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that the individual customer feels he would like to pursue.